FAQs

How much will shipping cost?

All orders over £50 will have free next day tracked shipping, for all orders under £50 there will be a £4.95 delivery charge, and these will also be sent via Next day tracked.
Please Note: Free delivery is for Mainland UK Post Codes Only, this is dictated to us by our FEDEX Courier, please contact us before paying, failure to do this will result in us requesting extra delivery charges prior to dispatching your order.

How long will it take for me to get my order?

All orders are usually processed next working day and are shipped via Fedex next working day service (unless stated otherwise) so you should receive your order in around 2-3 Working Days. During busy periods our dispatch time can change to 2 working days so if your order is urgent please contact us before purchase.

Do you ship outside of the UK?

We are able to ship outside the UK, please contact us prior to ordering so we can give you a quote.

What is the best Koi food to feed in the Summer/Winter?

Summer- we would recommend a Staple Pellet or a high protein growth pellet supplemented with some Natural treats.

Autumn – as it starts to get colder, we recommend that you feed your koi a wheatgerm pellet to start getting their metabolism used to the slowing down that occurs in Winter.

Winter – Once the water temperature reaches around 10°c your Kois digestive system essentially shuts off and will not digest food, so we recommend you stop feeding them at this point.

Spring - Once the weather starts to warm up again you can start feeding your Koi, we recommend starting with a lower protein pellet such as Wheatgerm and then as your koi become a lot more active you can switch to your preferred Summer food.

Should I be feeding my fish more than just pellets?

We always recommend that during the Summer months when your Koi are feeding the most that you supplement their diet with some Natural Insect Treats such as Mealworms or Silkworm Pupae as these provide a great source of Natural Fats & Oils that are great for your Kois overall health.